Answered question

Intermittent issues for making or receiving calls and txt

For the last 3 months I have been having issues intermittently making and receiving calls and txt. Nobody can reach me and neither can I. However my data works fine I am able to go to internet. Also intermittently my phone will say "roaming " or "not on the network ". I will probably need to change provider if these issues cannot be resolved. I have checked all settings and they are all correct as specified by Fizz. What should I do

Maurizio
Maurizio

Maurizio

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Level
0
21 / 100
points

HI Maurizio,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan

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Other answers

Eric
Eric

Eric

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Level
1
516 / 750
points

There's not much to do.
That's the downside of being part of the stabilization period with a new provider.

Takion
Takion

Takion

User level
Level
3
2632 / 5000
points

seems to be fixed now

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Others reported similar problem today. Those should be fixed now.

 

Here is the reply posted by Whizz Fizz Team:

"Hi Folks,

We had a small technical issue this morning, everything is back to normal! Thank you for your patience!"

 

@Maurizio, which phone are you using?

- Make sure you have latest OS updates on your phone.

- You can try reset it to factory settings.