Answered question

Payment failed. also got charged extra last month?

I changed my plan last month before my billing cycle starts but still I was charged for my old plan (twice the price as compared to my new plan). How I will get the refund?

My payment for this month also failed even though my payment method is configured.

P.S. How to contact you in future as there is no chat popup every shown.

ali
ali

ali

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Hello ali

I am sorry about this issue. I see that one of my colleagues has assisted you with this issue and there is a ticket in progress. We will notify you as soon as we get a response from our technical team regarding this matter.

Have a good day!

Catalin

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Other answers

You can use facebook, or the online form

 

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

GOAT
GOAT

GOAT

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You can always try live chat as well. They should be able to help you out.