Answered question

You have reached the maximum of credit cards allowed an account (I have none! )?

I don't have any credit cards linked to my account ( I'm trying to buy a sim card) and it say I have reached the maximum of credit cards allowed an account...

Julie
Julie

Julie

User level
Level
0
3 / 100
points

Did you attempt to enter your credit card info multiple times and received error each time?

You will need to contact Fizz support to reset your account limit (unless you want to retry with another email/account).

 

When entering CC info, follow this info from Fizz:

 

What payment methods can I use?

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

 

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours

 

Read more:

How do payment cycles work?
How do I fix a payment issue?

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

It is a known bug, you need to contact the support

CHAT
Go to this page https://fizz.ca/fr/nous-contacter, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Dominic
Dominic

Dominic

User level
Level
3
4155 / 5000
points

Known issue. You are not the first to experience it. Contact support by chat.

Bill
Bill

Bill

User level
Level
1
624 / 750
points

chat way works for me.