Answered question

Sim Not delivered?

Hi My SIM is not delivery. Courier say they already left at door. Can't find it.. Can you please help.
And is there any way to contact Fizz call or chat? That would be easier. Thanks

JT
JT

JT

User level
Level
0
3 / 100
points

Please make sure you have indicated the right adress.
Here is the information how to contact the support.

You're must be logged into your Fizz account.

You're must be active on a help page. https://fizz.ca/en/contact-us

You're within the business hours:

Monday to Friday from 8 a.m. to 9 p.m. (EST),
Weekends and holidays from 10 a.m. to 6 p.m.
(EST).

You have disabled any ad blockers in your browser.

If the chat bubble does not appear
this means that the number of sessions waiting for answers surpasses the processing capacity.

If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

You can chat with Fizz by opening a help page ( exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... ). You'll see a buble chat at the bottom right in about 15 seconds or so.

Fatemeh
Fatemeh

Fatemeh

User level
Level
0
22 / 100
points

I have the same problem. I received an email yesterday that my sim card has been delivered. However, I didn't !!

I meant to chat with them, however, I couldn't open chat box! I logged into my account. But, I didn't get what " be active on a help page" means?

Fatemeh
Fatemeh

Fatemeh

User level
Level
0
22 / 100
points

I did that 3 hours ago. But, the chat bubble didn't appear! I didn't receive my card! I need sim card very soon. It's an emergency! please respond by email what should I do!

Fizz support is closed now. You can try again tomorrow.

 

"If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter."

 

Support business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).