I cancel my line in 7 th of may and now i found that you withdraw the amount of the plan from my acc

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wael S.
wael S. Posts: 1 ✭✭
in About my account
why you withdraw money after i cancel my line

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    We are use as you, you need to contact them, however, they will open at 10am today. But you can send a message with facebook or the contact form

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 10,924 ✭✭
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    You need to contact Fizz support to get refunded.

     

    https://fizz.ca/en/faq/resolving-issues

    Make sure that:


    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    Also if you still have access to your account, login and remove your payment info.

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