Unanswered question

Why did data stop working at 75% usage?

I received a message saying i used 75% of my data, which is true.

However my data no longer works even though I still have 25% remaining.

Félix
Félix

Félix

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Answers

Mike
Mike

Mike

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4
5000 / 5000
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The messages sometimes do not reflect the reality. Check on your portal

Logon to your account to check your plan status.

 

If there is a problem, you should contact Fizz support as follows: https://fizz.ca/en/contact-us

Make sure that you're logged onto your Fizz account.

You're active on a help page.  https://fizz.ca/en/solutions/mobile

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

Félix
Félix

Félix

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Dear Mike,

Maybe I didn't express myself clearly enough.

The message does reflect reality. However my data is not coming through despite the fact that it should.

Have a great day.

Mika
Mika

Mika

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90 / 100
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You are problably out of data.Fizz messages are often delayed.You should count on your phone usage.

Félix
Félix

Félix

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Dear Mika,

I am not out of data, I have approximately 25% remaining.
Have a great day.

Félix
Félix

Félix

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Dear Fizzy,

Since the Chat bubble is not appearing the only way I can contact is on FB or Twitter?

Thanks and have a great day

Sarina
Sarina

Sarina

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Level
1
139 / 750
points

Check the setting in mobile data you may have set a data limit

Make sure that there is not a safety in your phone that blocks data usage when reaching 75%. I setup mine for 95% so I will never bust mine.

Félix
Félix

Félix

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Dear Sarina & Dominic,

I haven't set any data limit restriction on my phone and I don't see where such a limit can be set in my Fizz account.

Have a great day

Félix
Félix

Félix

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Dear Fizzy & Dominic,

Thank you kindly for your assistance.

I will get in contact with Fizz.

Have a great day

Félix
Félix

Félix

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points

So Fizz advised me to check the APN settings. I found info on this link https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

After just rebooting my phone, everything went back to normal. Didn't have to do anything else. So next time I have an issue, I know the first thing to try right away. :)

Félix
Félix

Félix

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Dear Fizzy,

I use a Moto G Play.
For the APN fields the following fields are empty: MMSC, MMS proxy, MMS port
...but everything works.