Why did data stop working at 75% usage?

The messages sometimes do not reflect the reality. Check on your portal

Logon to your account to check your plan status.

If there is a problem, you should contact Fizz support as follows: https://fizz.ca/en/contact-us

Make sure that you're logged onto your Fizz account.

You're active on a help page.  https://fizz.ca/en/solutions/mobile

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

Dear Mike,

Maybe I didn't express myself clearly enough.

The message does reflect reality. However my data is not coming through despite the fact that it should.

Have a great day.

You are problably out of data.Fizz messages are often delayed.You should count on your phone usage.

Dear Fizzy,

Since the Chat bubble is not appearing the only way I can contact is on FB or Twitter?

Thanks and have a great day

Check the setting in mobile data you may have set a data limit

Make sure that there is not a safety in your phone that blocks data usage when reaching 75%. I setup mine for 95% so I will never bust mine.

Dear Sarina & Dominic,

I haven't set any data limit restriction on my phone and I don't see where such a limit can be set in my Fizz account.

Have a great day

Hi Félix,

To chat with Fizz support, logon to your account and go to this page https://fizz.ca/en/contact-us

Chat bubble popped up for me.

Check with fizz's support then. That's definitely not normal.

Dear Fizzy & Dominic,

Thank you kindly for your assistance.

I will get in contact with Fizz.

Have a great day

No problem. That's what the community hub is for.

Hi Félix,

You're welcome! Please do keep us informed when you have news. Thanks!

So Fizz advised me to check the APN settings. I found info on this link https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

After just rebooting my phone, everything went back to normal. Didn't have to do anything else. So next time I have an issue, I know the first thing to try right away. :)

Yeah, those APN settings seem to disappear on certain phones. It’s a pain to continously rexenter them

Hi Félix,

That's good to know. Btw what model phone are you using? And did those APN settings disappear or were changed?

Dear Fizzy,

I use a Moto G Play.
For the APN fields the following fields are empty: MMSC, MMS proxy, MMS port
...but everything works.