Unable to receive text messages

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Leland
Leland Posts: 1 ✭✭
in My Mobile
I have had my account for about a month, and have stopped being able to recieve text messages. I am able to send messages and calls come in with no issue as well as being able to make calls. I have taken my SIM out and put it back in, verified settings, and have gone as far as switching the SIM to another device to make sure that the issue was not with my phone. (Same issue occured with the other device) I have looked at the different community / solution hubs for the trouble shooting but none of the steps that have been given by other users have solved this problem. The phone OS is up to date.

Answers

  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
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    Contact Fizz's support.
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Have you tried rebooting your phone?

     

    If you cannot receive any texts at all, you should contact Fizz support.

    Here is Fizz FAQ: https://fizz.ca/en/contact-us

    Make sure that you're logged onto your Fizz account.

    You're active on a help page.  https://fizz.ca/en/faq/resolving-issues

    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

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