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Facebook Messenger or Live Chat?

Live Chat through https://fizz.ca/en/contact-us has never worked for me and I do not use facebook. Any other options to get help?

L
L

L

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0
53 / 100
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over 1 year ago
Category
My Mobile
Category
My account
Answer count
7 answers
Author name
L
Date
May 14, 2019
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question
q
__________
__________

__________

User level
Level
3
2913 / 5000
points

Have you tried on another web browser? Opera, Firefox, Edge, etc. I dont't know what browser you are using but sometimes just change the browser can resolve a lot of problems

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Mike

Mike

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5000 / 5000
points

twitter but I never used.

Author name
Mike
Date
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a
Mike

Mike

User level
Level
4
5000 / 5000
points

Can you try this page

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...

You should have javascript enable and popup blocker disable, try also with different browser

Author name
Mike
Date
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answer
a
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello L

On that page, the chat bubble won't appear, only on the other page, you can find through searching in the solution hub.

Catalin

Author name
Whizz
Date
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a
Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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You can contact Fizz support as follows:

Make sure that you're logged onto your Fizz account.

You're active on a help page.  https://fizz.ca/en/contact-us

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Author name
Fizzy
Date
Answer likes
answer
a
Sergio

Sergio

User level
Level
3
3630 / 5000
points

If you have a problem chatting with
Fizz on their support site you can
use messenger. To create a messenger account you don t need facebook.
Only your name or a phone number will
be sufficient.
Good luck

Author name
Sergio
Date
Answer likes
answer
a
Victor
Victor

Victor

User level
Level
3
2917 / 5000
points

Try to open a ticket profile >contact forms

Author name
Victor
Date
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answer
a

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