Unanswered question

Facebook Messenger or Live Chat?

Live Chat through https://fizz.ca/en/contact-us has never worked for me and I do not use facebook. Any other options to get help?

L
L

L

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Answers

Mike
Mike

Mike

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4
5000 / 5000
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twitter but I never used.

Mike
Mike

Mike

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Can you try this page

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...

You should have javascript enable and popup blocker disable, try also with different browser

Whizz
Whizz

Whizz

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Team

Hello L

On that page, the chat bubble won't appear, only on the other page, you can find through searching in the solution hub.

Catalin

You can contact Fizz support as follows:

Make sure that you're logged onto your Fizz account.

You're active on a help page.  https://fizz.ca/en/contact-us

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Sergio
Sergio

Sergio

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If you have a problem chatting with
Fizz on their support site you can
use messenger. To create a messenger account you don t need facebook.
Only your name or a phone number will
be sufficient.
Good luck

Gato
Gato

Gato

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2
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Have you tried on another web browser? Opera, Firefox, Edge, etc. I dont't know what browser you are using but sometimes just change the browser can resolve a lot of problems

Victor
Victor

Victor

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Try to open a ticket profile >contact forms