Answered question

Facebook Messenger or Live Chat?

Live Chat through https://fizz.ca/en/contact-us has never worked for me and I do not use facebook. Any other options to get help?

L
L

L

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Have you tried on another web browser? Opera, Firefox, Edge, etc. I dont't know what browser you are using but sometimes just change the browser can resolve a lot of problems

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Other answers

Hello L

On that page, the chat bubble won't appear, only on the other page, you can find through searching in the solution hub.

Catalin

You can contact Fizz support as follows:

Make sure that you're logged onto your Fizz account.

You're active on a help page.  https://fizz.ca/en/contact-us

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

If you have a problem chatting with
Fizz on their support site you can
use messenger. To create a messenger account you don t need facebook.
Only your name or a phone number will
be sufficient.
Good luck