Answered question

I cannot receive service alert text messages from STM

I subscribed the service alert on the STM website and I never received any messages since I switched to Fizz. Could you please verify.

L
L

L

User level
Level
0
51 / 100
points
ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

They're "working" on it. Since last October. Don't hold your breath.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Andrei
Andrei

Andrei

User level
Level
3
3096 / 5000
points

https://fizz.ca/en/faq-stabilization-period
It's a known problem.Fizz is working on it.

Unfortunately this is a known ongoing issue.

 

A few known issues currently being worked on:
  • Text messages (SMS) sent by certain companies, such as Microsoft and Google to name a few, are not received.
Ibrahim
Ibrahim

Ibrahim

User level
Level
0
13 / 100
points

This si a known problem

Gato
Gato

Gato

User level
Level
2
1521 / 2000
points

The problem is they resolve the situation one at a time in order of priority or according on what issues they are informed of. Have you directly asked them on the chat or on Facebook instead of the forum?