Cann't add a second Visa card in payment method or delete the first one

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Xiaomeng W.
Xiaomeng W. Posts: 5 ✭✭
in About my account
first, I tried to add a second Visa card to Payment Method, however it shows that I have reached the limit, so I can not add a new Visa card;
then, I tried to delete the first Visa card, but it shows that I can not delete my first Visa card because it associates with an active plan,
So how exactly change payment method with a new Visa card? I can not add a new card or delete the previous card? need help
Thanks

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    You need to contact Fizz.
    You can initiate a chat session by opening a help page (example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ) and you'll see a bubble chat in the next 15 seconds or so
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Fizz customer support will need to reset the limit for your account.

    You can contact Fizz support as follows: https://fizz.ca/en/contact-us

    Make sure that you're logged onto your Fizz account.

    You're active on a help page.  https://fizz.ca/en/solutions/mobile

    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).



  • Whizz
    Whizz Posts: 19,109 admin
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    Hi Xiaomeng,
    I have reset the limit for your account. I strongly recommend you to delete your cookies or use a different browser. Also you will need to check again all the info of your credit card. I remind you that the billing address needs to be the same as the one you have declared at your bank.
    Thank you very much for your understanding and cooperation.
    Have a wonderful day!
    -Bogdan
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