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why are all my fizz promps in french

whenever someone calls me and I am not available (again due to fizz network), they always get a french prompt. I am not french and want everything in my account to be English.

Gulzar
Gulzar

Gulzar

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2 months ago
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My Mobile
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Mobile
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6 answers
Author name
Gulzar
Date
May 13, 2019
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Fizzy

Fizzy

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Have you setup your voicemail yet?

https://fizz.ca/en/faq/how-does-my-voicemail-work

 

Also logon your Fizz account to confirm your language preference.

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Fizzy
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Gulzar
Gulzar

Gulzar

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i don't have or need the VM service, all my setting are set to English in profile

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Gulzar
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Fizzy

Fizzy

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Then you are getting the default network message from Fizz.

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Fizzy
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Gulzar
Gulzar

Gulzar

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They should change the prompts based on the users selection

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Gulzar
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Dominic

Dominic

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Default if french. Contact fizz to have it changed.

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Dominic
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Ken
Ken

Ken

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I noticed the same issue. Let us know if you were able to get Fizz to change it. I will not bother to try right now as it's not a really big deal for me...

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Ken
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