Answered question

I have 3G signal, but I can not use internet while I have 2G data

I have 3G signal, but I can not use internet while I have 2G data

TUANQUEBEC
TUANQUEBEC

TUANQUEBEC

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Jack888
Jack888

Jack888

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the Fizz network settings

 

 https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

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@Mike, I think he's saying he has 2 Gig of data on his plan and not getting a 2G signal.

What phone do you have?  You can check here to see if your phone is compatible: https://fizz.ca/en/faq/compatible-devices

If it is, then check out the APN settings: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If that all fails, you will need to contact support to help you further.

 

Fizzy
Fizzy

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If you have only 3G signal, your phone must support the 1700/2100 MHz frequency (also called AWS).

What phone are you using? If it's Apple, only the iPhone 5s, or more recent, are compatible with the Fizz mobile network.

Check this Fizz FAQ to make sure your mobile service is working properly.
https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

If you haven't already done so, you need to configure the APN settings
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If all checks out so far, try these
- Enable airplane mode, then disable it.
- Reboot your phone

- Check your Fizz account to ensure it is active.

- Contact Fizz support for additional help.

Dominic
Dominic

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Either you phone doesn't have the right bands, or your APN settings are wrong.

Hi Tuanquebec,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan