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Phone number problem？

Last week I changed my mobile number. When I called, the other mobile phone showed the new number, but when I checked my number on mobile phone, it was always the old number. I restarted the phone, either on the iPhone or on Android ， the mobile phone is show the old number, I don't know how to solve it, although it does not affect the use, I hope I can get a solution.

Jack888
Jack888

Jack888

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over 1 year ago
Category
My Mobile
Category
SIM
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9 answers
Author name
Jack888
Date
May 11, 2019
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Takion

Takion

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The best for you is to contact Tech support

To chat with the support, make sure that:
You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

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Jack888
Jack888

Jack888

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thanks，Takion!

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Jack888
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Fizzy
Fizzy

Fizzy

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What phone do you have and where do you see the old number on your phone?

 

I also changed phone number. When I check the phone Settings -> About Phone, it shows the new number correctly.

 

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Fizzy
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Chris
Chris

Chris

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Yup, as recommended by others, you should check with support to see what their official recommendation for this bug.

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Chris
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ThomasK

ThomasK

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Me too , still showed old 343 number though I changed to 613 number already. It doesn't matter since it's just internal extension of fizz.

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ThomasK
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Jack888
Jack888

Jack888

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Thanks，Chris and Thomas！

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Jack888
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Jack888
Jack888

Jack888

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Thanks，Fizzy，I tried iPhone XR and BlackBerry Priv ，they are same problem.

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Jack888
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Chris
Chris

Chris

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No problem Jack, I hope they can help you out.

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Chris
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Whizz

Whizz

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Team

Hi Jack888 ,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan

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Whizz
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