Answered question

Phone number problem?

Last week I changed my mobile number. When I called, the other mobile phone showed the new number, but when I checked my number on mobile phone, it was always the old number. I restarted the phone, either on the iPhone or on Android , the mobile phone is show the old number, I don't know how to solve it, although it does not affect the use, I hope I can get a solution.

Jack888
Jack888

Jack888

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The best for you is to contact Tech support

To chat with the support, make sure that:
You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

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Other answers

Jack888
Jack888

Jack888

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366 / 750
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thanks,Takion!

Fizzy
Fizzy

Fizzy

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What phone do you have and where do you see the old number on your phone?

 

I also changed phone number. When I check the phone Settings -> About Phone, it shows the new number correctly.

 

Chris
Chris

Chris

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Yup, as recommended by others, you should check with support to see what their official recommendation for this bug.

Jack888
Jack888

Jack888

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366 / 750
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Thanks,Chris and Thomas!

Jack888
Jack888

Jack888

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Thanks,Fizzy,I tried iPhone XR and BlackBerry Priv ,they are same problem.

Chris
Chris

Chris

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No problem Jack, I hope they can help you out.

Hi Jack888 ,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan