Answered question

IP phone not working

Hi, we have an IP phone at home. It stopped working when we changed our home internet provider to Fizz. Does anybody know what can we do so that the IP phone to work? Is their modem compatible with an IP phone service? Thanks.

Galina
Galina

Galina

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Galina
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Galina

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Ok, but it's not working and this is exactly from the installation of the Fizz modem. :(

Chris
Chris

Chris

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So that we can help you out better, you'll need to provide us with a bit more information, like the provider, the model of the phone. Most configurations for VoIP phones are done by contacting you phone provider, not your internet service provider unless you are running the phones on a VLAN.

Galina
Galina

Galina

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Hi, the modem of Fizz is Hitron Coda 4680, my phone is VTech Tech 6.0. My phone service is a website Voip.ms
Thanks

Galina
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Thanks Thomas, I'll try to do it.

MT
MT

MT

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Disable SIP ALG on your Coda to see if it helps.
Connect to your Coda , goto Gateway function

Galina
Galina

Galina

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Hi again MT, we've done everything that you told us. It doesn't work. :(

Dominic
Dominic

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contact fizz tech support.

Galina
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Dominic, this is something that I am trying to do for a long time, but I have never suceeded. The famous chat bubble doesn't appear on my screen, neither on these of my daughter or husband. Honestly, all my problems with Fizz are still not resolved and it is really annoying that there is no one to contact when you have technical problems.

Galina
Galina

Galina

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Fizzy, the message says Site is currently under maintenance.
Come back soon.

Chris
Chris

Chris

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Galina, please try the website Fizzy sent again. Maintenance seems to be done.

Hi Galina, the link is working atm

https://fizz.ca/en/faq/resolving-issues

 

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