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Thank you very much for your understanding. Have a good one! -Bogdan
I had to cancel a "Move" installation, to transfer my Internet from my old apartment (Apt A) to my new one (Apt B). I was then obliged to deactivate my Internet plan entirely...
Bert
Contact the customer service, since I believe that you must return the modem and make a new subscription, since you cancel it.
1- Log in to your account (see top...
Hi Peter
Yes the transfer is done on the same day, I will personally do the transfer couples of days before, and buy the SIM now
https://fizz.ca/en/sim-card
Do not...
I checked my on line credit card account and it shows that Fizz requested payment twice this month, February 27th and February 28th. I has received a message yesterday from Fizz...
Hello Jacques,
Apologies for the unpleasant situation.
I have verified the account on my end as well and I have created a ticket towards our technical team so they can...
Fizz android app keeps going to the trouble shooting and won't work.
Yes, my phone is connected to my fizz wifi.
Yes, I have installed and reinstalled fizz wifi app several...
Hi Kamal
You can try to clear the app cache and uninstall the app, before trying to install the app again.
If the problem continues, also try restarting your modem...
I got my plan, and kept testing the speed for a while. It was indeed 120mbps, so I was happy.
Lately I noticed my internet was not really smooth, so I keep making the same...
Hi Gustavo
Please try restarting your modem. Unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the...
