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I cannot order my sim card cause fizz doesn't recognize my biling adress. How can I do ?

I cannot order my sim card cause fizz doesn't recognize my biling adress. How can I do ? I have a credit card from Revolut

Marvinn
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Marvinn

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Hello Marvinn,

In the process you are able to manually type the billing address. I remind you that it must be the same as the one you have declared to your bank. If you aren't using one of our accepted payment method the transaction will be rejected by the system. Here you can find info about this matter: https://fizz.ca/en/faq/what-payment-methods-can-i-use .

If you don't succeed to order your SIM card please contact us. We will be more than happy to help you. Here you can find info about how you can contact us: https://fizz.ca/en/contact-us .

Thank you for your understanding.
Have a good one!
-Bogdan

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Marvinn
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Hi Irene, yes! :/

Marvinn
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Tks for all your answer. I had a long conversation with the support on messenger but they did not understand the problem & gave me 0 solution :/
It was the right biling adress, the same that I find on my bank account but it still doesn t swork.

I need a phone number asap so I ll go to Fido or whatever. Really bad experience!!