Answered question

Stabilization Period compensation NOT enough?

The tiny discount and the two 1gb "perks" which expire are not good enough to compensate for a full day of no cellular service. I need a bigger discount. I do not care about the "data perks" that expire.

AH_Jon
AH_Jon

AH_Jon

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Bill
Bill

Bill

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Not too much you can expect from Fizz

AH_Jon
AH_Jon

AH_Jon

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They have Quebecor Media money, They can afford to compensate use for their screw ups

Hugo
Hugo

Hugo

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I guess it's not so bad, since they don't even "have" to give us anything. Also, the reason why the prices are low initially is because Fizz is developing the network and thus downtimes can be expected. So technically it's like 2 compensations (3 if you count the 1gb perks) for possible downtimes which occured only once.. :)

GOAT
GOAT

GOAT

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We all understand your frustration. The best way to send a message is to port your number out to another carrier, if you truly feel that way.

I was a little upset about the suspension of referral policy during the stabilisation and right before I was ready to port my second number to Fizz.Other that that I'm pretty happy with current prices

I'm saving $30 a month compared to before with Fido, not to mention the data report, the 10% discount on 3 months due to outages, the reference bonus that I received before it was suspended. Nothing comes for free...

AH_Jon
AH_Jon

AH_Jon

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i know that seb, but corps need to know when not to screw people around.

AH_Jon
AH_Jon

AH_Jon

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Lucky , Dot is about as good for pricing. it is not like fizz is the only option for great deals

I'm pretty sure that you came to Fizz for the price and some other options that other carrier don t offer ( like roll over data ) and you also knew that they were new cie but nothing is perfect hein !

Nefertiti
Nefertiti

Nefertiti

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Beta prices was the best way to go for fizz. I had too many problems. Whenever you have a problem just fill a complaint with CRTC. We are customers not lab rats. The fuzzy bubble chat wasn't able to give a solution for my problem so CRTC "gave"me a month for free.

There's no perfect answer. The amount of compensation expected is directly related to the a person's need to have stable service for his/her daily needs.

Hello Nicoleta,

Our team is available for you for every question you have and you can contact us by chat or social media: Twitter, Messenger and we'll reply to your questions as soon as possible.

The CRTC complaints is supposed to be the last option because our team is the one who can solve your issues and help you the best.

Thank you for your understanding.

Have a nice day !

Corina

AH_Jon
AH_Jon

AH_Jon

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and you you were saying something about "Not providing Preferential Treatment" Whizz?

AH_Jon
AH_Jon

AH_Jon

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You brought up a great point Nicoleta, I have just filed a complaint with the CRTC/CCTS. And Corina, If that is truly the case, then why has Fizz failed to resolve my issue?

AH_Jon
AH_Jon

AH_Jon

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Fizz is reported to the CRTC/CCTS and to the media.

I only wanted Fizz to honour the agreed upon rate for May 8. Now they will give me at least one free month of service.

Nefertiti
Nefertiti

Nefertiti

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Hey Whizz,
After two weeks trying to find a solution with the fizz romanian team I gave up and I had to ask for my rights. Fizz is a big company having Videotron support and I am not supposed to care and understand the internal or technical problems. As I said, I am a customer and I want to get the service I pay for. I had no complaints for the beta plan but when you ask full price I want full service and no headaches. Do your job you are paid for and I will be a good customer.