Answered question

How long do I have to wait for unaswered question?

Last monday, it has already passed 9days. I asked to CS center about duplicated payment for same add-on.
Whenever I ask about that issue. They always answer they still work on it without the answer I asked.
How long do I have to wait?

Jiyong
Jiyong

Jiyong

User level
Level
0
26 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Fizz created a ticket. They will answer you.

In the meantime, if you follow-up with them, you can ask if they need more information or proof in order to issue the refund.

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Other answers

Jiyong
Jiyong

Jiyong

User level
Level
0
26 / 100
points

Yes using the facebook chat