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Answered question

How long do I have to wait for unaswered question?

Last monday, it has already passed 9days. I asked to CS center about duplicated payment for same add-on.
Whenever I ask about that issue. They always answer they still work on it without the answer I asked.
How long do I have to wait?

Jiyong
Jiyong

Jiyong

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0
26 / 100
points
almost 2 years ago
Category
About my account
Category
Payment
Answer count
5 answers
Author name
Jiyong
Date
May 07, 2019
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viewed 51 times
question
q
Fizzy

Fizzy

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Level
4
5000 / 5000
points

Fizz created a ticket. They will answer you.

In the meantime, if you follow-up with them, you can ask if they need more information or proof in order to issue the refund.

Author name
Fizzy
Date
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answer
a

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Other answers

irene

irene

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Level
4
5000 / 5000
points

Using the chat?

Author name
irene
Date
Answer likes
answer
a
Jiyong
Jiyong

Jiyong

User level
Level
0
26 / 100
points

Yes using the facebook chat

Author name
Jiyong
Date
Answer likes
answer
a
irene

irene

User level
Level
4
5000 / 5000
points

I got an error and they rembourse me right away. But I used the chat bubble. Probably I was lucky

Author name
irene
Date
Answer likes
answer
a
Andrei

Andrei

User level
Level
3
3916 / 5000
points

I waited for two days using Facebook.But I didn't have payments issues.

Author name
Andrei
Date
Answer likes
answer
a

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Fizz