Answered question

Home internet not available at my address, but Videotron is available. Can you please check?

Hello, my home address has Videotron internet available. But when I would like to join a Fizz home internet plan, after inputing my address, I was told Fizz is not available for my address. Would you please check the availability? Thank you!

Wenyan
Wenyan

Wenyan

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Wenyan
Wenyan

Wenyan

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Thank you DavidC! I didn't realize it's a user-based forum. Good point. I will try the chat with Fizz.

Whizz
Whizz

Whizz

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Hello Wenyan

Can you please try to contact us by a chat with more details regarding this issue?

Thank you for your understanding!

Catalin

Wenyan
Wenyan

Wenyan

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Hi Catalin, thank you for your answer. I already contacted Fizz on Messenger this Monday and have sent over a screenshot. I was told to wait a bit for further information as your team has been working on it.

Wenyan
Wenyan

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Thank you Mike for your suggestion! Actually when entering the address, the postal code appears also in the address line that can be selected. Now waiting for Fizz to check the availability.

Dominic
Dominic

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Contact fizz via chat support. They will be able to check for availability.