Answered question

receiving text messages from unknown people

Hi, I activated my SIM card yesterday and I'm constantly receiving text messages from random numbers. How can I stop this, please help me. I don't have unlimited text messages in my plan so I'm getting charged every time I receive a message from those random numbers. Please help me or I want my money back!!

Anna
Anna

Anna

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Fizzy
Fizzy

Fizzy

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Incoming text messages are free, so no issues there.

 

If the texts are annoying, just block those numbers. The previous owner of that number may have signed-up for texts from different sources.

 

If the issue is too bothersome, you can request another phone number.

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Other answers

irene
irene

irene

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Everybody has unlimited incoming text messages.

Daria
Daria

Daria

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Block these peoples number, its a spam.

With fizz is eiter you dont have the SMS or its unlimited.

If you see that you get charged for SMS contact fizz on chat.

irene
irene

irene

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Contact the support, since Incoming text messages are always free. 

 

Screen Shot 2019-05-04 at 11.57.11 AM.png

 

Afin de pouvoir clavarder avec le support, assurez-vous de ceci:

  • Vous devez être connecté à Mon compte.
  • Vous devez être sur une fiche d'aide.  https://fizz.ca/fr/faq/resoudre-un-enjeu
  • Vous devez être durant les heures d'ouverture du Service client: du lundi au vendredi de 8h à 21h (HNE), les fins de semaine et jours fériés de 10h à 18h (HNE).
  • Tout bloqueur de publicité de votre navigateur doit être désactivé.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

As others have mentioned, incoming messages are always free, also, a possible reason for you receiving random messages from random numbers is that it you get a number from Fizz, it has already been used by someone else.. all phone numbers have been used in the past, but after a while those numbers might get bored of texting the number and you won't receive any texts from them anymore.