Answered question

Why is my SIM card unauthorised to connect to Fizz?

Guys I have less than a week remaining of my 500 MB of data and yet everytime I try to connect to any fizz network I get a message that "This SIM is unauthorised to connect to this network" I have tried multiple phones, my old Mobilicity phone, My old WIND Phone and even Rogers. I know Mobilicity and WIND used the same network as Videotron and, therefore; Fizz but I am unauthorised to connect, what gives? Why would I want to even give this service a try if after so long I cannot get it to work on any phone?!

I know it's not APN settings because those only matter if you actually can register on the network which I am apparently unauthorised to do and I am talking about ALL the fizz networks, the extended one and the local one (I am in queerbec). I feel like I am going to lose my whole 500 mb of data and if that happens, screw this company. Good thing I kept my koodo active, 17 GB for $60!

Mat
Mat

Mat

User level
Level
0
4 / 100
points

Hello Mat,

I am sorry for the inconvenience. In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan

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Other answers

Afin de pouvoir clavarder avec le support, assurez-vous de ceci:

  • Vous devez être connecté à Mon compte.
  • Vous devez être sur une fiche d'aide.  https://fizz.ca/en/faq/resolving-issues
  • Vous devez être durant les heures d'ouverture du Service client: du lundi au vendredi de 8h à 21h (HNE), les fins de semaine et jours fériés de 10h à 18h (HNE).
  • Tout bloqueur de publicité de votre navigateur doit être désactivé.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

Contact the Fizz support! It's worth it me at the moment i have 15G can/us for 40$ and I don't know witch providers can do best!
By the way , I don't have any problems with my service except for the 2nd of April's blackout!

Takion
Takion

Takion

User level
Level
3
4527 / 5000
points

Could be a defective Sim card and it need to be replace tech support will be able to assist you with that