sim incompatible?

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Sergiu B. #5337
Sergiu B. #5337 Posts: 2 ✭✭
in My Mobile
I put my fizz sim in my iphone 6plus, i did the updates and it keeps saying sim incompatible, I tried with an android and it worked...

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  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    iPhone 5s, or more recent, are compatible with the Fizz mobile network. So it should. After the update, did the you received the carrier update to Fizz 34.1 or higher? Does iOS update is done?
  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
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    What you are describing sounds like your iphone is locked to your previous carrier. You will need to get your previous carrier to unlock it.
  • Sergiu B. #5337
    Sergiu B. #5337 Posts: 2 ✭✭
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    yes I called bell tounlock it and apple will send me an email with the instructions in 24 or 48 h
  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
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    If the community helped you select your best answer and close your discussion.
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