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I believe that the 1 they did some change and this can be a bug. You should contact the support.
You best option is to contact them
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.
Hello Khaled,
If after you delete you cookies and try using a diferrent browser the issue still persists, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan
