Answered question

Why I didn't receive any confirmation email after I chose a plan ?

It seems that I miss a step or two when trying to activate my SIM card. On my profile my status is still pending, I don't know what to do next. It's been more than 3 hours that I've made my phone change.

Can you help me :) ?

Jérôme
Jérôme

Jérôme

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If you are not able to have it sorted out. Contact the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Did you check your spam folder?

After the activation of your SIM Card you have to choose your new plan by clicking on "Finish activating your plan".

Did you check your SIM card to see if it is working?