Answered question

Data not working on my phone - Ulefone Gemini - what to do?

Hi, I tranfered my number to Fizz a week ago. But the data is still not working. I checked the APN settings several times, tried to resend the notifications - there is always a message Error; I wrote to Fizz in Facebook - they told me exactly the same things. I don,t know what else to do? Should I cancel my contract? Is there somebody who can help me for real? Thanks

Galina
Galina

Galina

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Fizzy
Fizzy

Fizzy

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Your phone isn't compatible with Fizz for data : It's doesn't have band 4 which is required for LTE.

https://fizz.ca/en/faq/compatible-devices

For an LTE-compatible phone configured with LTE network preferences:

Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)

Unfortunately, Ulefone Gemini is not a supported device.

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Are you sure the Ulefone Gemini is compatible with Fizz network? Because when I look at the phone's specs, it seems that this phone doesn't have the Band 4.

Galina
Galina

Galina

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Hi, I don,t know if the phone has band4, but the others services are working. Do you think that it's possible that just the data doesn't work because of that? Thanks