Answered question

Mobile line doen't work!

Hi, I tried transfering my line from Rogers. I have a internet but my phone line doesn't work. I don't know if the whole transfering number worked or not. And I don't understand how can I talk to someone from Fizz...
thks

Victoria
Victoria

Victoria

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0
11 / 100
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Hello Victoria,

I am sorry for the inconvenience. In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a wonderful day!
-Bogdan

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Victoria
Victoria

Victoria

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11 / 100
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Hey Mike thks. But then that's it? I made the transfer last friday. I didn't receive a confirmation email but my phone line died and then I put the chip and I had internet. So I thought it was done. Now I think i lost my number. Which I don't care anymore, but I just need the phone to work. I know this is a community hub, but is there a way to contact them?! I don't think there's something I can do to fix it.

Thks again!

Ryan
Ryan

Ryan

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2
1569 / 2000
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Hi Victoria,

Welcome to Fizz. When you port a number from another provider, you end up getting a temporary number from Fizz until the port is completed. This is why you're data works but your phone number does not. It usually only take a few hours for the port to complete, but if there was an issue the IMEI you input or account issue with your previous provider it can cause delays.

Rest assured you won't lose your number, if it is not working on Fizz then it is still with your previous provider. You will have to contact support via one of the following methods to have them investigate the issue.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, and make sure you are logged in. Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK

You can also send a message via facebook messenger

https://facebook.com/fizzca and click send a message

CONTACT FORM

You can also fill a contact form from you account webpage.

Once logged in, from the account panel go to My Profile -> Contact Form and fill out the form and someone wil email you back us

If you still can't get help you would have to file a complaint with the CCTS to persue a resolution.

https://www.ccts-cprst.ca/for-consumers/complaints/

Then contact them

CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Hi Victoria,

As my colleague @Bogdan the Whizz mentioned please contact us so we can take a closer look into your situation.We'd be more than happy to assist you in resolving your situation with your line.

@Ryan - just in regards to your reply - there's a few things I would like to add clarity to...when porting your number you never get a temporary number with Fizz - if all goes well you will get what we call "mixed services" between your new and old provider until the port with Fizz is successful, which can take up to 2 hours. However, issues do arise and at times we need to find what the problem is so we can fix it. Also, you mentioned to @Victoria to contact the CCTS if we can't resolve the situation with her port - just to be super clear the CCTS does not know the issue she might be having - so I don't Believe this would help in her situation.

Thanks,

Jay

Fizzy
Fizzy

Fizzy

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5000 / 5000
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If you haven't found the elusive chat bubble yet, logon to your account and
open this page during business hours: https://fizz.ca/en/contact-us

and wait a bit for the green chat bubble to appear (at bottom right)