Answered question

Why does the web site fail to allow me to add more travel add-ons?

I have traveled to the US and before I left I was able to add the following add-ons: 200 txt msg and 500MB of data.

When I try to add more travel add-ons, I can't. I click the following:

mobile/discover zones and rates

and I am either logged out of my account or redirected back to the main account page.

This is a serious issue, as I don't want to pay exorbitant roaming charges.

I have tried this with multiple browsers, cleared browser cache, incognito mode etc. All to no avail.

Scott
Scott

Scott

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Looks like a bug/glitch related to your account.

 

You need to contact Fizz support

as per instructions here: https://fizz.ca/en/contact-us

 

Logon to your account and
open this page during business hours: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
and wait for the chat bubble (at bottom right)

 
Good luck! And keep us updated

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Other answers

redhead
redhead

redhead

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Several users have reported bugs with the "add ons" in the past.

Ken
Ken

Ken

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Are you trying to add more than one US add-on at a time? You may have to use up the first one before you can add another one.

Scott
Scott

Scott

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"Are you trying to add more than one US add-on at a time? You may have to use up the first one before you can add another one."

That is possible and I considered it, but also don't think so. Imagine the scenario where I only took text messaging and later want to add data. This 'bug' would prevent prevent this.

Anyway, here hoping I can indeed add more once this data is consumed.

Ryan
Ryan

Ryan

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Hi Scott,

It very well may be that you cannot add multiple addons for the same country at once which would make sense if you already have an addon on your account. As I mentioned in the other thread, Fizz is really not reliable enough yet to take outside the country. I think all that do are brave indeed.

In the US you can get a local prepaid SIM for a low cost that will work while you are travelling. This is likely a better option to use instead of trying to rely on Fizz. I am sure it is frustrating, but this is why they are a discount provider.