Answered question

Anybody having issue today (Tuesday April 30th) with two factor authentication (2FA) via SMS?

We use 2FA to authenticate remotely at work, was working fine yesterday, but now my 2FA provider is getting an error message "unreachable carrier" whenever they try to send an SMS to Fizz...

Mandy
Mandy

Mandy

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That explains the issue I'm having! I've been trying to connect to one of my clients who uses a "one time password" sent via text message for validation and it kept failing. Had to call them up and ask for help. Their security expert's first question was: "Are you with Fizz?" They were able to switch me to a email form of "one time password". They were not happy. I am not happy either!

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Andrei
Andrei

Andrei

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Well it's still working in progres hopefully until the end of stabilisation period.

irene
irene

irene

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@Marc: We are users as you

Funny thing is that I received an SMS from RBC for the first time today. However, the message is all garbled:

MJIΠMØΔFdΩògéò;ad%+ùdÖ2lÜ9¥RÅÑ4lRMØF.Y:rf9£B*Σ9iLM¥R-Y9sÖ@£W,æ;.¡L;ΦøÆ8lÖ@!Uøß:et£Ç¤JT"T¡t£Φ.Ñ4thΩΓGéH IòΩ$Rìò2éhéKFmÆΨ ,=K&Åò9bF9Θv-ÄΨtJa#W

Jonathan
Jonathan

Jonathan

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PlayStation 2FA has never worked either

@Jean-Maxime: The new Fizz GoT inspired slogan: "Improvement is coming!"

Mine was working fine up until yesterday, so it's not an improvement, it's a regression. If it had never worked before, it would be one thing.

It's been almost 24 hours... I now have to compromise my security and implement a less secure form of authentication because Fizz won't accept 2FA SMS from my 2FA provider... and I have to be able to connect. I work in IT for a major healthcare institution, we're not a small local shop.

I've actually lost confidence in them, I joined in December and I was actively encouraging friends and colleagues to switch over, but now...

At what point will I realize that I'm in a dysfunctional relationship?

To me, it seems like the devs at Fizz are trying to reinvent the wheel with this cellular deployment and are implementing changes without proper testing.

Luckily for Fizz, not everyone uses 2FA or uses the ones affected, so the issue is passing under the radar of most Fizz users.

HP
HP

HP

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@Marc,
Same thing for me.
Working IT in health care as well, had to downgrade my 2FA.
Do you know how much paper work is involve?

My "relationship" is about to hit an all time low, thinking divorce...

BTW, go on LinkedIn and do a search for fizz/employees...you'll mostly see directors of this or that , super duper snazzy titles, marketing and web designers but hardly find any back-end/infrastructure people.

Whizz
Whizz

Whizz

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Team

Hello @ALL 

We are aware that 2FA services are a big need for our customers and we are working provide it to our customers as quickly as possible.

Please be patient! :D 

Catalin