Answered question

I didn’t receive my ordered SIM card after delivering messages by email more than 6 days can you help me ?

After receiving delivery SIM card message from fizz and receipt of order of SIM card I didn’t receive in my address after 6 days please help me

Seyedmohammadreza
Seyedmohammadreza

Seyedmohammadreza

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Hello Seyedmohammadreza,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a wonderful day!
-Bogdan

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Other answers

To chat with Fizz support, make sure that:

You're logged into your Fizz account.
You're active on a help page.  https://fizz.ca/en/contact-us

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

There should have been a tracking number listed on the email they sent you to confirm shipping the SIM cards. However you should contact support using one of the following methods if you cannot find the tracking info and they should be able to help you.

CHAT

Go to this page https://fizz.ca/en/contact-us, and make sure you are logged in. Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK

You can also send a message via facebook messenger

https://facebook.com/fizzca and click send a message

CONTACT FORM

You can also fill a contact form from you account webpage.

Once logged in, from the account panel go to My Profile -> Contact Form and fill out the form and someone wil email you back us