Unanswered question

Frozen account?

It is unacceptable that I my account have been frozen for 5 days , while there are 2 credit card on file and no payment has been taken. I still have NO Service. Your help desk is not helpful what so ever, I was promised an update within 24 hours which I never got. I am seriously considering exposing this situation on Reddit as NO ACTION has been take by your company to resolve this issue.

Do NOT switch to FIZZ! Help desk almost nonexistent
I talked to them for the last 4 days 100 times with zero result.

Ruslan
Ruslan

Ruslan

User level
Level
0
37 / 100
points

Answers

This is very bad, since an error can happen, but when the error is not fixed is really bad

 

from their page

 

If your issue has still not been resolved to your satisfaction 

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

 

Ruslan
Ruslan

Ruslan

User level
Level
0
37 / 100
points

I just dont understand how this business working.
How is not possible to process the payment for several days
How is not possible to take money from the customer.

Yan
Yan

Yan

User level
Level
0
33 / 100
points

Cheap plan means cheap service, you really need time to get the solution, almost no service, that's why they reduce the price, good luck

Fizz didn't put enough effort in support, it's worse than before with more non-trained employee. mobile service and regular price are both incompetent now. I really want Fizz can stay alive longer.

I would suggest the following :

CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Or a complaint to the CRTC at

https://www.ccts-cprst.ca/for-consumers/complaints/

Ryan
Ryan

Ryan

User level
Level
2
1569 / 2000
points

When I had issues with my service not working, I had contacted support as well and they were completely unhelpful. If you want to take advantage of Fizz pricing you honestly have to be prepared to basically have poor support.

I ended up filing a complaint with the CCTS and someone contacted me within 24 hours and within about 3 weeks I ended up getting a full credit and a free month service for my efforts. I would highly advice contacting the CCTS as suggested and at least you can be sure that something will be done. Posting here in the forums really doesn't do much, Fizz doesn't really respond to anyone in the HUB, they just tell you to contact them via Support.

SELLATHURAI
SELLATHURAI

SELLATHURAI

User level
Level
0
11 / 100
points

Same thing here

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Ruslan and SELLATHURAI ,

In order to make some checks on your accounts, please contact us by chat by accessing the following link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...
Thank you very much!

Have a nice day! ;)
Claudiu