Unanswered question

Mobile internet?

Internet is not good in Montreal cut a lot of time s
Try to an add on to call the States and canada wide I don't find
In my plan it says canada and States but if I call Ontario it charge me

mazen
mazen

mazen

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Answers

Mike
Mike

Mike

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Your plan was Canada and States from the beginning of the cycle?

Fizzy
Fizzy

Fizzy

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Did you change your plan from Quebec coverage to Canada & US?

When you make changes to your plan, they will take effect only at the next billing cycle.

Fizzy
Fizzy

Fizzy

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If your mobile internet is cutting often, you may need to contact Fizz support

as per instructions here: https://fizz.ca/en/contact-us

 

Logon to your account and
open this page during business hours: https://fizz.ca/en/solutions/mobile
and wait for the chat bubble (at bottom right).

 

If you have an android phone, you can also try this fix for the mobile data. It worked for me.

You need to manually edit both APN. For both APN, change "APN protocol" and "APN roaming protocol" to "IPv4/IPv6" instead of "IPv4".

 

You should not be charged as it is prepaid. If so it is because you have money in your wallet and that your change of plan is not effective yet.

Hi Mazen,

I see a ticket was open for this issue. Once a solution will be found an e-mail will be sent to you.

Thank you for your comprehension.

Have a great day!

Georgiana