Answered question

Can't order SIM card. "There has been an error. Please try again. RESERVATION_CODE". What to do?

Haven't been able to find a response or contact anyone to help me with the issue. I'm trying to order a sim card for the first time and when I click submit order, I'm hit with "There has been an error. Please try again. RESERVATION_CODE" error message. A little frustrating since I have been trying to join Fizz for a while now. Hope it gets resolved :/



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Hi Andrés,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link:

Have a great day!

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Other answers

I am not sure what the "reservation code" error is referring to. Is it possible, you tried entering a referral code? Note that the referral program is suspended during the stabilization period and cannot be used.


Are you ordering 1 SIM card or multiple cards? There is a limit of 4 or less.


Please try with different browser (such as Firefox, Chrome, or Safari).

You can clear cache/cookies and try icognito mode if needed.

Make sure you do not have any ad blocker against Fizz webpage.