Answered question

Unknown plan added to my account, to an unknown number (phishing)?

A new plan was added to my account by some unknown person.
I don't know the number listed, and I believe this is related to the phishing attempt that was made against my banking account earlier in the week.
Ideally, I want the order 68******** canceled and the linked SIM card for that phone struck down with lightning (if possible). Getting reimbursed for those $21.92 would also be nice.
I've already taken steps, with my bank, toward securing my various accounts online.
EDIT: I now also see a support ticket was opened on fizz and completed (#23925) on the 24th. This wasn't me, and I seriously wonder what it was about.

Alexandre
Alexandre

Alexandre

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Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hi Alexandre,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
Also, please do not post private information here, as this is a Community hub and everyone will be able to see it.

Have a great day!
Radu

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Other answers

It's a forum here with use like you , contact fizz on the live chat or Facebook messenger to clear this situation. Call your credit card provider to cancel the transaction.

Change the password and contact them

To chat with the support, make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page.  https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Alexandre
Alexandre

Alexandre

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I'm yet to see what the chat bubble-thing even looks like.
I don't even know if I'm sitting on the right page, since there's no dedicated page. I'm loathe to even touch facebook.

Fizzy
Fizzy

Fizzy

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4
5000 / 5000
points

Alexandre, it looks like your Fizz account has been compromised. You should change your account password and increase security of your devices. You may need to secure other accounts (like your email) as well.

This is how to contact Fizz support https://fizz.ca/en/contact-us

To chat with Fizz support, make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page: https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Chris
Chris

Chris

User level
Level
3
2249 / 5000
points

I've also been receiving emails from Fizz with random support tickets that were open, but when Fizz replies, they say Hello (Some random person's name). It seems like a bug with their ticketing system, so it wouldnt surprise me if they had a bug with the plan system aswell.