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My payment was delayed. Can you charge me now?

My account was not charged on the day it was supposed to be charged and my phone does not work now. Can you charge me now?

Satkunarasa
Satkunarasa

Satkunarasa

User level
Level
0
4 / 100
points
over 1 year ago
Category
My Mobile
Category
Payments
Answer count
4 answers
Author name
Satkunarasa
Date
April 25, 2019
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viewed 50 times
question
q
Kal

Kal

User level
Level
1
366 / 750
points

Make sure you update all of your infotmation:

Update your credit card/make sure it's updated

Update your address etc

Ask your card company if they saw any payment come in as a hold or not.

If all else fails, contact customer support on Facebook for fizz or by going to help hub and stay logged in! Wait for fifteen seconds max and a bubble on the bottom should pop up!

Author name
Kal
Date
Answer likes
answer
a

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Other answers

Mike

Mike

User level
Level
4
5000 / 5000
points

We are users as you.
Did you change something on your payment?
If your card is valid, and you did not change it.
Contact the support

 
CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)
Author name
Mike
Date
Answer likes
answer
a
__________
__________

__________

User level
Level
3
2913 / 5000
points

They'll try to take the payment within the next 24 hours.

Author name
__________
Date
Answer likes
answer
a
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

If you updated the cerdit card info, payment will be applied overnight.

 

 

If you require immediate help for service, you'll need to contact Fizz support.
As per instructions here: https://fizz.ca/en/contact-us
Open this page during business hours: https://fizz.ca/en/solutions/payments
and wait for the chat bubble (at bottom right)

Author name
Fizzy
Date
Answer likes
answer
a

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