Answered question

I need help. Is this service a joke? Who can help me?

I have been trying for 3 days already and going around in circles in your site without any help.
I want to do a payment and all I got is:

"You have reached the maximum number of credit cards allowed on an account." It is very frustrating.

jorge
jorge

jorge

User level
Level
0
3 / 100
points
Aleksey
Aleksey

Aleksey

User level
Level
1
637 / 750
points

I had the same issue... Try to chat with them.

Contact the support

CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

AlexB
AlexB

AlexB

User level
Level
2
1265 / 2000
points

I don't think anyone here can help you. You'll have to chat with Fizz directly.

You're gonna need to chat with Fizz directly. Adding credit cards is pretty broken and I've had the same issues many time. They need to manually reset the amount of credit cards that can be linked on your account back to 0.

Imane
Imane

Imane

User level
Level
1
395 / 750
points

Do a little research on the forum.. it might help you, and I understand.. that must be very frustrating ... sadly

VincentMG
VincentMG

VincentMG

User level
Level
2
861 / 2000
points

Keep trying!

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

I had the same problem. It was fixed very quickly via chatting with customer service. They need to reset something on their end. Nothing you or we can do.

Andre
Andre

Andre

User level
Level
0
11 / 100
points

the fizz services look like it's crap..I live in Montreal and I am told that there is a lot of issues.I have one of my own.I want to know if you can use your wifi calling with your iphone with fizz,so far I didn't find the answer.so I will wait a while more before becoming a fizz client...

Audrée
Audrée

Audrée

User level
Level
0
11 / 100
points

me too, and it really sucks. this company just sucks. i hve no vocabulary, i'M too mad. I even put money into the "wallet" becsause I thought it would help, but no. fucking shit.