Answered question

Error to order sim

hi
I was login to my account and after I want to order my sim for first time , i saw a error with this text
"You have reached the maximum number of credit cards allowed on an account"
This is my first apply to order and I don't know why this error appear
I am waiting for your response

fatemeh
fatemeh

fatemeh

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Ohthatvank
Ohthatvank

Ohthatvank

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Contact fizz customer service they will gladly help you!

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Other answers

DavidC
DavidC

DavidC

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You'll have to contact Fizz client support to have it reset, it's a known bug that happens sometimes.

 

You can contact them either by chat or by Messenger.

 

https://fizz.ca/en/contact-us

It seems like multiple people are having this problem over the last day or two. Use the chat bubble on the lower right corner of an article in the solution hub to chat with customer service and get it resolved.

Aleksey
Aleksey

Aleksey

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I had the same issue, but once i was able to order, they never sent it, because i ordered too many :/