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Addon payment is approved but not effected to my account. why?

I just made the payment for voice addon 300min. I was sure the payment was approved. but no history in my account. And also my voice is in inactive.
When I paid for addon. I could use it immediately but this is some error Fizz has.
Please look up.

Jiyong
Jiyong

Jiyong

User level
Level
0
26 / 100
points
over 1 year ago
Category
My Mobile
Category
My account
Answer count
3 answers
Author name
Jiyong
Date
April 24, 2019
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viewed 37 times
question
q
Legandir

Legandir

User level
Level
2
1787 / 2000
points

You might want to contact Fizz directly
CHAT
Please contact the support

Go on this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Author name
Legandir
Date
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answer
a

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irene

irene

User level
Level
4
5000 / 5000
points

Sorry but we are users as you. You are sure or not. Since you are saying, I was sure.

Author name
irene
Date
Answer likes
answer
a
Ohthatvank

Ohthatvank

User level
Level
1
611 / 750
points

what's addon it's the first time i heard about that method of paiement!

Author name
Ohthatvank
Date
Answer likes
answer
a

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