Unanswered question

SMS still broken, periodically cannot receive calls?

Been on Fizz for several months now and tried everything but texts sometimes are dropped or come in delayed or out of order. Sometimes when people try to call me they get 'number not in service'. I was expecting this to just be a temporary issue but at this point I'm going to cancel my service unless there's some resolution.

David
David

David

User level
Level
0
11 / 100
points

Answers

Hello David,

We are sorry to hear that you are experiencing difficulties. In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

-Bogdan

David
David

David

User level
Level
0
11 / 100
points

I don't have facebook and the live chat bubble doesn't show up for me.....so this was the only way I was able to attempt to contact fizz.

For the bubble to appear you have to be logon.

You don t need to have facebook account to use facebook messanger.

You can create a messanger account with only your name and phone (minimum info) to talk to Fizz

Good luck

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Here is info on how to contact Fizz customer service.

https://fizz.ca/en/contact-us

 

  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

Logon to your account and go to this help page

https://fizz.ca/en/solutions/technical-issues

You can reach Fizz via chat bubble on bottom right of screen.