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Unanswered question

SMS still broken, periodically cannot receive calls?

Been on Fizz for several months now and tried everything but texts sometimes are dropped or come in delayed or out of order. Sometimes when people try to call me they get 'number not in service'. I was expecting this to just be a temporary issue but at this point I'm going to cancel my service unless there's some resolution.

David
David

David

User level
Level
0
11 / 100
points
almost 2 years ago
Category
My Mobile
Category
Technical issues 
Answer count
8 answers
Author name
David
Date
April 24, 2019
Hits
viewed 58 times
question
q

Answers

Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello David,

We are sorry to hear that you are experiencing difficulties. In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

-Bogdan

Author name
Whizz
Date
Answer likes
answer
a
Mike

Mike

User level
Level
4
5000 / 5000
points

As suggested by the whizz, please contact the support and let us know the outcome.

Author name
Mike
Date
Answer likes
answer
a
David
David

David

User level
Level
0
11 / 100
points

I don't have facebook and the live chat bubble doesn't show up for me.....so this was the only way I was able to attempt to contact fizz.

Author name
David
Date
Answer likes
answer
a
Legandir

Legandir

User level
Level
2
1850 / 2000
points

Will be by form :
From the panel My Profile and -Contact Form.

Author name
Legandir
Date
Answer likes
answer
a
Sergio

Sergio

User level
Level
3
3665 / 5000
points

For the bubble to appear you have to be logon.

You don t need to have facebook account to use facebook messanger.

You can create a messanger account with only your name and phone (minimum info) to talk to Fizz

Good luck

Author name
Sergio
Date
Answer likes
answer
a
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Here is info on how to contact Fizz customer service.

https://fizz.ca/en/contact-us

 

  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

Logon to your account and go to this help page

https://fizz.ca/en/solutions/technical-issues

You can reach Fizz via chat bubble on bottom right of screen.

Author name
Fizzy
Date
Answer likes
answer
a
Ohthatvank

Ohthatvank

User level
Level
1
611 / 750
points

I had the same issues but once I've contacted fizz support everything has been resolved! You should do the same!

Author name
Ohthatvank
Date
Answer likes
answer
a
Kovid

Kovid

User level
Level
4
5000 / 5000
points

It must have been a network issue

Author name
Kovid
Date
Answer likes
answer
a

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