active number

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aleksei R.
aleksei R. Posts: 2 ✭✭
in My Mobile
why if plan has no voicemail or voice service the number is given as a wrong number? it is really confusing for other users attempting to call / text especially with emergency services situation. please enable all plans to have valid active numbers

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  • Fizzy
    Fizzy Posts: 10,924 ✭✭
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    If you do not have calling included in your plan, others will not be able to call you.

    If you have texting included in your plan, then it should work.

    Otherwise, you will need to contact Fizz support.

    As per instructions here: https://fizz.ca/en/contact-us
    Open this page during business hours: https://fizz.ca/en/contact-us

    and wait for the chat bubble (at bottom right)

  • Mike
    Mike Posts: 20,751 ✭✭
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    The incoming text are always free than you should be able to received them
  • Whizz
    Whizz Posts: 19,172 admin
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    Hello Aleksei,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    We will need to check your account.
    -Bogdan
  • Samy P.
    Samy P. Posts: 8 ✭✭
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    That's pretty odd. My friend has no phone plan (only messages) and I've never gotten/seen that issue. This is most likely a bug so I would recommend contacting the support team over on Messenger.
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