Why do I not have any internet upgrades?

Probably they give only if you do not have internet?
SInce I have them, but I do not have internet

Lol that would be pretty ridiculous

@AlexB, are you both on the same email/account?

And the upgrades are limited by account?

If not, it's good idea to check with Fizz support.

You need to talk to Fizz, as a lot of people got the levels quite fast, I have $1 upgrade and I am in level 3 you should have at least the same upgrades at your spouse

Separate accounts. I sent an email to Fizz, we'll see what they say.

Well they replied to my email asking me what I meant and then closed my ticket. Great.

Might have better luck with interactive chat. Let us know if you get a reply.

How to contact Fizz support: https://fizz.ca/en/contact-us
Open this page during business hours: https://fizz.ca/en/solutions/my-rewards
and wait for the chat bubble (at bottom right)

I chatted with them earlier. They've forwarded it to their "specialized team." I'll update this post when I hear back.

I have internet plan and don't see any internet upgrade. How do we get internet upgrade? anybody know? I'm currently at level 3.

Well as I expected I got an absolutely moronic answer from Fizz support. They closed my ticket today and said that the specialized team has determined that I do in fact have the level 5 300 MB upgrade, which is not at all what my ticket was about.

Don't bother, I'm cancelling my Fizz internet. My recent experiences with support and my emails being ignored have made it obvious that Fizz is not interested in my money.

This is going to sound insane.

Two weeks ago, I too didn't have any internet upgrades, but after logging off Fizz account, it seems to have reset the account. When I relogged a few days later, I saw 2x $1 upgrades and 1x $2 upgrade. So I applied all 3, not expecting to see any more internet upgrades.

Guess what? Today, I logon and see my upgrades have increased by 1... I got another $2 internet upgrade. WTH what gives?

Yeah, looks like they added the $2 upgrade to my account. Too little too late and missing 3 other upgrades still. I cancelled my service today.

Sad to hear about your poor service experience.

Did you finally receive the other missing upgrades?

How is your Internet service atm?

Please close thus

Solved it ?

Contact the support

C'est ridicule Martin...

@Martin quest ce qui est ridicule , toi