Why the plan stays the same?I had changed it before the payment cycle

xuhua
xuhua Posts: 1 ✭✭
I changed my plan on 9th of April, 2019 due to the beta was over, why today I checked the plan stays on experience one and no change's?

Answers

  • Ohthatvank
    Ohthatvank Posts: 86 ✭✭
    You new plan will come to effect at your next billing cycle. If you have more question however you can contact the Fizz costumer support!
  • tellerink
    tellerink Posts: 21 ✭✭
    I've heard of this happening before. You'll have to contact Fizz directly, but first you should make sure that your initial request actually went through. You would have received a new contract by email if it worked.
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