Unknown cost placed on credit card, how to find what the payment was for?

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Akshay N.
Akshay N. Posts: 2 ✭✭
in My Mobile
A charge of 46 CAD has been placed on my credit card. I don't know what that is about. There is no customer line to call and enquire, how do I go about finding this?

Answers

  • DrJ
    DrJ Posts: 7 ✭✭
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    To chat with them, make sure that:
    You're logged into your Fizz account.
    You're active on a help page.
    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    You have disabled any ad blockers in your browser.
  • Akshay N.
    Akshay N. Posts: 2 ✭✭
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    What is being active on a help page even mean? There is no direction inside the portal to seek customer service support.
  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
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    Support
    08:00 to 21:00 week time and
    10:00 to 18:00 weekend
    CHAT
    Go on this page
    https://fizz.ca/en/contact-us
    if you are not connect login then
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slow)
  • DrJ
    DrJ Posts: 7 ✭✭
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    Hi Akshay as per Sergio's reply you will see the bubble icon appear to chat with a Fizz rep on the resolving issues page. It will not appear if there are too many people waiting in the queue to speak to a rep. The other alternative is to try sending a msg through there facebook page.
  • Legandir
    Legandir Posts: 607 ✭✭
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    You may also contact them by form!: FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
  • Samuel G. 5160
    Samuel G. 5160 Posts: 20 ✭✭
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    Being active on the help page means that once the chat is open, you have to stay logged into it.
  • Samuel G. 5160
    Samuel G. 5160 Posts: 20 ✭✭
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    Have you checked your transaction history under “My plans”? It may contain some information about what the charge is about.
This discussion has been closed.

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