Answered question

I could not receive or send image from Pixel 3 by message. Do you have the same issue?

Hi,

I could not receive or send image from Pixel 3 by text message. I tried to download it by wi-fi and then retry by Fizz mobile data, but it does not work. Also I could not send image by message text.

Wei
Wei

Wei

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Hello Wei,

You will need to check your APN settings. If they are properly set please contact us to help you further. Here you will find how you can do it: https://fizz.ca/en/contact-us .

-Bogdan

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Other answers

Definitely follow the steps as per Fizz's FAQ

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

 

Also this seemed to help in my case. Edit manually both APN settings to change "APN protocol" and "APN roaming protocol" to "IPv4/IPv6"

Data has to be turned ON to send or receive MMS.

If the APN did not solved the problem, contact the support

To chat with the support, make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page.  https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Verify that the APN settings are typed correctly and you didn't accidentally replace a dot with a comma etc. Then reboot your phone and test again, it's very likely an issue with the APN settings

Fizz APN settings are:

APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

Martin
Martin

Martin

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Copy and paste it! For me it worked!