Unanswered question

Why I still can’t make call after payment method has been updated

My mobile stopped working because credit card expired. After that I have updated payment method with new credit card, but my cell phone is still not working

Yuanzu
Yuanzu

Yuanzu

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Answers

On my knowledge the day after is going to retry. As stated here https://fizz.ca/en/faq/how-do-i-fix-payment-issue contact the support

 

CHAT
Please contact the support

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

I believe you have to wait for 24 hours for the payment to be retried, once the payment is successful you should have your service restored.