Answered question

When trying to activate new SIM card, get error on last step?

Keep getting "there has been an error, please try again" when submitting my order to activate new sim card?

Michel
Michel

Michel

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Legandir
Legandir

Legandir

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Contact Fizz with your SIM card number , they will resolved your problem quickly.

https://fizz.ca/en/contact-us.
Have a good day

Michel
Michel

Michel

User level
Level
0
12 / 100
points

How do I contact Fizz? @VincentMG your link did not work

To chat with the support, make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page. https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Try using a PC to activate.

You may have to clear cookies/cache and disable ad blocker on your browser. If needed, try a different browser (such as Firefox, Chrome, Opera) in incognito mode.