Answered question

Fizz still money from my CC (charged me a plan with 1GB and OFFERED me 2 GB) and I cant use mobile data?

I have changed my plan with voice unlim Canada and unlim SMS and 1GB of data from 15 April and... I was offered 2GB "bonus" for Fizz-Liar failure of service and promised 10% discount on this billing cicle and... I can receive and place calls and I can send and receive SMS (with some delay...) but I can-t use mobile data (I need to use wifi) I paid for it. I tried to "step-by-step" of creating the getaway to network but... FIZZ dont let me use MOBILE DATA (because Fizz is a scam! - I got same plan and last month I have change it for plan without data... the perks offered for system failure cant be used because my plan didnt have data... so I have decided to spend more to get data in plan to use the perks... since my new plan changed 15 April... mobile data STILL NOT AVAILABLE TO MY PHONE - Fizz is a scam!) Soon I will change service provider and I will sue Fizz for all inconveninents and business lose and... REQUEST to my political representative to ask CRTC to investigate the integrity of this network and to do an audit on the financial web of lies of this company who probably require service from other networks without pay and the other service providers do not ofer service to Fizz customers so... the customer think is Fizz the problem not the people who manage the network and the financial relationship between parteners who have to provide steady service to all their customers. ONCE this type of investigations will START...

Valerian
Valerian

Valerian

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you will need to contact support to dispute any billing issues. Here we are all just fellow customers with no access the systems required to help you.

Go here and open a contact form from your account with all the details and someone from Fizz will get back to you usually within 24 hours.

https://zone.fizz.ca/dce/customer-ui-prod/#/account/conta...

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Other answers

Fizzy
Fizzy

Fizzy

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If your APN settings are correct, you might be having the same issue as I am.

Recently, my Data doesn't work while I am connected to LTE. I have to manually set network mode to 3G. Then my Data works.

 

If problem persists, you may need to escalate your request to Fizz customer service.

https://fizz.ca/en/contact-us

 

Logon to your account and go to this help page

https://fizz.ca/en/solutions/technical-issues

You can reach Fizz via chat bubble on bottom right of screen.

Whizz
Whizz

Whizz

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Team

Hello Valerian,

Can you please check if your APN settings are properly configured? Here you will find all the info regarding the steps: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn . Also can you please try to connect to 3G mode, reboot your device and manually connect to 4G mode?

If the issue persists please don't hesitate to contact us. Here you can find how you can do it: https://fizz.ca/en/contact-us .

-Bogdan

Fizzy
Fizzy

Fizzy

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Also try this, it seemed to help in my case. Edit manually both APN settings to change "APN protocol" and "APN roaming protocol" to "IPv4/IPv6"