Received an empty SIM package in the mail. I am racking my brain trying to figure out what happened.

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Bilal A. #4806
Bilal A. #4806 Posts: 2 ✭✭
in My Mobile
Package was sealed. No SIM. No activation code either; the field is blank. So I paid $5 for activation instructions and the SIM tool.

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  • Arnaud L. #712
    Arnaud L. #712 Posts: 23 ✭✭
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    You’ll have to contact them I guess...
  • Hugo G. #4782
    Hugo G. #4782 Posts: 50 ✭✭
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    Hmm.. haha.. probably a packaging error.. try contacting the support with the picture you took, I guess they should send a new one free of charge.
  • Bilal A. #4806
    Bilal A. #4806 Posts: 2 ✭✭
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    Yeah, they are sending a new one. After this baffling incident, my confidence in online shopping has taken a major hit. I was hoping to buy it from a physical store. That way I can open it up right there to see what is inside :D But no such luck.
  • FC
    FC Posts: 118 ✭✭
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    Lucky you. You should buy 649 for tonight.

  • MARROY
    MARROY Posts: 52 ✭✭
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    I had ordered 2 sims and one of the was loose in the package, the glue is not that great. Yours must have slipped out before it was even shipped. Thankfully they are getting a replacement out to you. Don’t lose confidence in online shopping altogether, it was just bad luck on this one. Overall I have been very satisfied with Fizz.
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