No service this morning?

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Paul A. 11827
Paul A. 11827 Posts: 13 ✭✭
in My Mobile
Is it only me or the network appears to be offline today again?

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  • Irene
    Irene Posts: 4,105 ✭✭
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    Hi,
    I used the phone, received SMS
    It seems ok
  • Paul A. 11827
    Paul A. 11827 Posts: 13 ✭✭
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    Is it because I have a Huawei phone that doesn't support band 4 also known as the dual band frequency 1700/2100 MHz?
  • gremiobr
    gremiobr Posts: 237 ✭✭
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    Montreal it’s working
  • Irene
    Irene Posts: 4,105 ✭✭
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    Therefore, you phone is not compatible!

     

    For an LTE-compatible phone configured with LTE network preferences:


    • Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies

    • Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)

     

    Your phone can also support other frequencies that allow it to take advantage of the LTE network.

    For a phone that only allows 3G or HSPA preferred:


    • Calls and / or mobile data: The phone must support the 1700/2100 MHz frequency (also called AWS)
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