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No service this morning?

Is it only me or the network appears to be offline today again?

Paul
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Zack
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Data seems to well ok also (Quebec city) :-)

Paul
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Is it because I have a Huawei phone that doesn't support band 4 also known as the dual band frequency 1700/2100 MHz?

Therefore, you phone is not compatible!

 

For an LTE-compatible phone configured with LTE network preferences:

  • Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
  • Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)

 

Your phone can also support other frequencies that allow it to take advantage of the LTE network.

For a phone that only allows 3G or HSPA preferred:

  • Calls and / or mobile data: The phone must support the 1700/2100 MHz frequency (also called AWS)