Answered question

Why isn’t my data working?

Hey,
I just got my sim card activated!
Phone calling works but not my text messaging! Also, I tried if my data was working but it didn’t work! I was wondering if you guys can help me solve this!

Kaveri
Kaveri

Kaveri

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Paulesco
Paulesco

Paulesco

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Go to mobile network and check mobile data radio button to be on. Activate roaming also and restart your phone. Still no data, go to https://fizz.ca/en/contact-us. Wait a few seconds and chat with the fuzzy bubble. Good luck!

Fizzy
Fizzy

Fizzy

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Allison is correct. You can receive notifications to set your APN as follows:

1. Log into your Fizz account and follow this path:
My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications

2. You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS).

3. Install these two (2) configurations.