Answered question

Multimedia messages fail to download. How to fix?

When i receive an SMS with an image, the image fails to download. Images from every size fail. From 33kb to 700kb. Fails on 95% of multimedia messages I receive. It was working perfectly on this same phone with my previous provider.

Eric
Eric

Eric

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ALLISON
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ALLISON

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Do you have a data plan? Is it activated?
.
Have you checked your APN settings?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

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Ed
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Ed

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It sounds like a data issue.
Do you have data or wifi on your phone.
You need data to receive/send images and if the data doesn't work the images will stay in downloading mode.